| РУС | ENG |
| Пожалуйста, уточните, нужна ли вам еще наша помощь. | Please clarify, if you still need our help. |
| Наслаждайтесь вашим контентом. | Enjoy your content. |
| С нетерпением ждем вашего ответа. | Looking forward to your reply. |
| Спасибо, что обратились к нам! | Thank you for reaching us out! |
| Спасибо за ваш ответ! | Thanks, for your reply! |
| Пожалуйста, сообщите нам, после того как вы сделаете все шаги в этой инструкции. | Please, let us know after you have made all the steps in this instruction. |
| Мы всегда рады помочь! | We are always glad to help! |
| Так как время истекло, меняем статус тикета на "Решен". Если будет новая информация от вас, тикет будет снова открыт. | We have changed the ticket status to 'closed' because the time expired. If there will be new information from you, it will be opened again. |
| Большое спасибо за Ваше ожидание. | Thank you for waiting |
| Сообщите нам, пожалуйста, версию ..... | Please inform us about the version of... |
| Проверьте, пожалуйста, свободное место на устройстве пользователя. | Please check free space on user's device. |
| We will test it and inform you about the results [as soon as possible] | |
| Please download your content in another order. Start from English Class A1. | |
| Please cancel the uploading and start to download the content again. | |
| User’s password will be reseted for testing. The new password will be “pearson1”. Please inform the user. | |
| Please re-login in the app and send us a screenshot of the issue. | |
| Please recommend the user to reinstall Peasrson app. The link to download https://links.aggregion.com/client/windows/pearson/latest | |
| Сode is already activated by this user. Please recommend the user to login Pearson app. | |
| Has the customer installed some antivirus or antiware on his computer? | |
| Thank you for contacting us. The issue is on testing and then will move to development. We will contact you as soon as the situation will be resolved. | |
| Please clarify the email of the user you are writing about. | |
| Now everything should be ok. Please try again to open the app and to open the content. | |
| Customer should delete flash plugins on his Macbook (Macintosh Hd> Library > Internet Plugins). Then the customer should restart Pearson reader. The content will work correctly. If the customer need a flash player for his purpose, we recommend to install it from this link https://get.adobe.com/flashplayer/. | |
| If the customer has installed some antivirus or antiware (example Intel Internet Security (McAfee) ) on his computer, please disable them. And let us know after customer has made this, if everything will work well. | |
| Could you please clarify, what Operating System the user has? | |
| We had some server difficulties, now everything should work well.Sorry for the caused inconvenience. | |
| Thank you for your email. Could you please clarify, what Operating System the user has? We would be very obliged if you please send us a screenshot of the situation and the number of Pearson Reader version (the customer may use the screenshot to find it http://joxi.ru/Dr839QaT46gzLA). | |
| Please inform if the solution helped you. If you have any questions, please feel free to contact us. | |
| We are very sorry, that you faced the difficulties. We have refreshed your license for English Class A2+ ActiveTeach. Please refresh your collection by clicking the button highlighted on the screenshot via the link http://joxi.ru/12MD7GOFlqRZbm and download the content again. Now it should be available. | |
| If a teacher refreshes his collection, he will be able to see the updated version of the AT. He doesn’t need to do anything else. |