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White screen in the Reader on a macOS device

I have an empty page instead of the content.


image


What can I do to open the content successfully?

Best Answer

The white screen issue is now resolved by our development team. Please install the latest version of Pearson Reader via the link https://links.aggregion.com/client/mac/pearson/latest 

As far as Apple has blocked all the out of date Flash Player versions, if you face error "Plug-in blocked", we recommend installing the latest version of Flash player from the official website https://get.adobe.com/flashplayer/


Best regards, Ekaterina
Aggregion team

2 CommentsSorted by Oldest First

Dear Alice!


At the moment some users may face the situation when they have an empty page instead of the content.

In such a situation, we recommend installing the earlier version of the Flash Player. You may get it via the link: https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_28.0.0.137_archive.zip*

Choose the file marked with the arrow:


image


 

Then restart the Reader and try to start the content.

 

* The provided link is from the official website: https://get.adobe.com/flashplayer/

Answer

The white screen issue is now resolved by our development team. Please install the latest version of Pearson Reader via the link https://links.aggregion.com/client/mac/pearson/latest 

As far as Apple has blocked all the out of date Flash Player versions, if you face error "Plug-in blocked", we recommend installing the latest version of Flash player from the official website https://get.adobe.com/flashplayer/


Best regards, Ekaterina
Aggregion team

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